fairplay Privacy Policy – Your Data, Handled with Care

When you register an account on fairplay, we collect personal information that is necessary to operate your account and comply with applicable Philippine regulations. This includes your full name, date of birth, email address, mobile number, and residential address. We also collect a copy of a government-issued identification document as part of our identity verification process, which is required before withdrawals can be processed.

Inaddition to registration details, we automatically collect certain technical data when you use the platform. This includes your IP address, device type, browser information, operating system, and session activity logs. We use this technical data to maintain platform security, detect suspicious activity, and improve the overall performance of the fairplay experience for players across the Philippines. This data is collected automatically and does not require any additional action on your part.

We may also collect information about your gaming activity on the platform, such as bet history, game preferences, deposit and withdrawal records, and communication logs with our support team. This information helps us personalise your experience, process transactions accurately, and fulfil our obligations under Philippine gaming regulations. All data collected is stored securely and accessed only by authorised personnel with a legitimate operational need.

The personal data we collect is used primarily to operate and maintain your fairplay account. This includes processing your deposits and withdrawals in Philippine pesos (PHP), verifying your identity, responding to support enquiries, and sending you important account-related notifications. We do not use your personal data for unsolicited marketing communications unless you have explicitly opted in to receive them.

Your data also helps us meet our legal and regulatory obligations as a platform serving players in the Philippines. This includes conducting anti-money laundering checks, age verification, and responsible gaming monitoring. Where required by law or by a competent regulatory authority, we may be obligated to share certain data with the relevant government body or law enforcement agency. In such cases, we will only disclose the minimum information necessary to satisfy the legal requirement.

We may use anonymised and aggregated data — data that cannot be linked back to any individual player — for internal analytics, product development, and platform improvement purposes. This type of analysis helps us understand how players interact with the platform so we can make fairplay a better experience for everyone. No individually identifiable information is used in these analytics processes.

fairplay does not sell, rent, or trade your personal information to third parties for commercial or marketing purposes. Your data is yours, and we treat it with the discretion it deserves. We may, however, share your information with trusted third-party service providers who assist us in operating the platform — such as payment processors, identity verification services, and cloud infrastructure providers. These partners are contractually bound to handle your data securely and only for the specific purpose for which it was shared.

In the event of a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity as part of that transaction. You will be notified of any such change that materially affects how your data is handled. Outside of the scenarios described above, your personal information will not be disclosed to any external party without your explicit consent, except where required by applicable Philippine law or a valid legal order.

As a registered player on fairplay, you have the right to access the personal data we hold about you at any time. You may request a copy of your data, ask us to correct any inaccuracies, or request that we delete your account and associated personal information, subject to any legal retention obligations we are required to fulfil. To exercise any of these rights, please contact our support team using the details provided in the footer of this page.

You also have the right to withdraw your consent to data processing at any time, where processing is based on consent. Please note that withdrawing consent may affect your ability to use certain features of the platform, including account registration and transaction processing. If you have concerns about how your data is being handled, you are encouraged to raise them with our support team in the first instance. We are committed to resolving any data-related concerns promptly and transparently.

fairplay uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device that help us remember your preferences, keep you logged in during a session, and understand how you navigate the site. We use both session cookies, which expire when you close your browser, and persistent cookies, which remain on your device for a set period to improve your return visits.

You can manage or disable cookies through your browser settings at any time. Please be aware that disabling certain cookies may affect the functionality of the platform, including your ability to stay logged in or access certain features. We do not use cookies to serve third-party advertising or to track your activity across other websites. Our cookie use is limited to what is necessary for the platform to function correctly and to improve your experience as a player in the Philippines.